About Core Connect
Core Connect was established in 2003 as an extension of a Durban Law Firm. Since these humble beginnings, our business has expanded substantially and now boasts a state-of-the-art contact centre with a highly experienced collections workforce.
Our established and long-standing relationship with debt review experts, Consumer Friend, has resulted in a competitive advantage and exclusive product offering for the collection and recovery of accounts that have been terminated and or exited the debt review process prior to the fulfilment of the restructured debt review plan.
But what else do we have to offer?
The Core Connect business model is built on the principle of mutual and maximum benefit for all parties involved in the debt recovery process. Based on a solid foundation of experienced staff, modern facilities, technological edge and satisfied clients, we are well-positioned to assist with all stages of recoveries.
Core Connect is dedicated to providing our clients with cash flow optimisation solutions that unlock value from accounts receivables.
At the forefront of our contact services is our clients’ business reputation. Our goal is to manage and facilitate debt recovery for businesses while ensuring brand sentiment is preserved.
We strive to maintain the dignity of the debtor while negotiating a payment plan that is both sustainable and fair for both our client and the debtor, whilst streamlining the process for everyone involved.
Queries are handled via the inbound call centre team on a first call resolution basis.
Email queries are handled within 24 – 48 hours.
Bulk statements are sent in real-time.
Reporting capabilities are comprehensive and Client-centric.
Queries are monitored through reporting.
Our business practices are regulated by the Debt Collectors Act. We ensure that our collections platform manages:
DCA fee tariffs | Induplum | Prescription
Core Connect manages compliance with applicable Legislation and client SLA’s through:
A Risk Team | Quality Assurance practices | Complaints Manager